Business Matters – October 2017

When business is going well, many owners look to expand their business.  We take a look at the most important factors to consider to make sure your expansion is a success.

Have you ever received negative feedback?  How did it make you feel?  In a perfect world, every customer your business works with will be pleased with how the transaction went but we know that this is not always the case.  We discuss how to turn a negative into a positive and in doing so, build a more robust business.

We also look at ways to improve the digital presence of your business, how you can avoid penalties associated with excessive payment surcharges and ensuring your HR strategies are up to date with the latest amendments to the Fair Work Act.

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